Serhii Porotikov

Serhii Porotikov

Team Lead / Full Stack Engineer

Summary

Strategic Technical Leader dedicated to building high-impact AI-driven ecosystems and scalable architectures. I specialize in transforming complex operational challenges into streamlined technical solutions, demonstrated by increasing AI agent success rates to 96% and achieving 3x infrastructure performance gains. Committed to driving business value through architectural excellence, cost optimization, and empowering engineering teams to deliver at their peak.

Skills

  • AI & Communication Integration: Multi-agent AI Systems, LLM Fine-tuning & Intent Recognition, Twilio API (Voice/Messaging), Salesforce Integration, Intelligent Log Analysis
  • Backend Development: PHP (Laravel, Symfony, Yii), Python (FastAPI, Data Science), Node.js (Express, NestJS), Microservices Architecture, REST & GraphQL APIs
  • Frontend Development: ReactJS & Next.js, TypeScript & JavaScript, State Management, React Native
  • Cloud & DevOps: AWS, Infrastructure Cost Optimization, Docker & Kubernetes, CI/CD Pipelines, High Availability & Auto-scaling
  • Databases & Storage: PostgreSQL & MySQL, Redis, Elasticsearch, MongoDB, RabbitMQ
  • Leadership & Strategy: Technical Team Leadership, System Architecture & Design, Agile/Scrum Methodologies, Technical Interviews & Mentoring, DevEx Optimization

Work Experience

Scopic Software
Technical Team Lead
Nov 2024 — Present
  • Led development of an AI Receptionist and Call Center on Twilio and Salesforce.
  • Improved multi-agent AI intent recognition, increasing successful call rates from 85% to 96%.
  • Engineered an intelligent log analyzer, reducing troubleshooting time from days to hours.
  • Optimized Weather Radar infrastructure, cutting generation time from 12 to 4 minutes.
  • Implemented AWS cost-optimization and CI/CD, ensuring stability during extreme weather traffic spikes.
Cordial Experience
Fullstack Lead Developer
Jan 2021 — Nov 2024
  • Enhanced performance for a high-load dashboard, reducing database stress.
  • Developed a packaging system for seamless porting of complex account configurations.
  • Focused on reducing technical debt by encapsulating business logic into microservices.
  • Applied architectural improvements to enhance maintainability and scalability.
Scopic Software
Team Lead
Oct 2017 — Jun 2021
  • Increased team productivity by 30% through effective leadership and agile practices.
  • Successfully delivered complex web applications, SaaS and APIs.
  • Built architecture design for new projects and proposals.
  • Conducted technical interviews for middle and senior roles.
Scopic Software
Full Stack Developer
Oct 2014 — Aug 2017
  • Developing complex web applications using Docker, AWS, ReactJS, Laravel, and Node.js.
  • Built scalable and high-performance solutions tailored to business needs.
Cardnonstop
Senior Developer
Jan 2014 — Sep 2014
  • Worked on loyalty program processing support, developing new APIs.
  • Managed the development process.
Cardlab Loyalty Solutions
Middle developer
Nov 2012 — Dec 2013
  • Created a frontend CMS for loyalty system processing.
  • Developed CMS for photo and video contests.
  • Created CRM for contact center using processing API.
Poligon
Web Developer
Nov 2011 — Nov 2012
  • Created CRM system for call-center operators.
  • Created microservices to control Asterisk-based SIP-telephony.
Cupid PLC
Junior Web Developer
Jun 2011 — Oct 2011
  • Worked on support and developing new features for highload platform.
Kryviy Rih National University
Webmaster
Oct 2005 — Jun 2011
  • Created and supported university's web site and internal CRM.

Education

Woolf - global collegiate university
Data Science and Data Analytics
Feb 2024 — Present
Kryvyi Rih National University
Computer Science
Sep 2005 — Jul 2010
  • Graduated with High Honor

Profiles

GitHub
sergyinfo
github.com/sergyinfo
LinkedIn
serhii-porotikov
linkedin.com/in/serhii-porotikov